ALPS OUTDOOR, SAS with a capital of 10,000 euros, registered in the Annecy trade and companies register, under the number SIRET 829 322 825 00011, 23 bis Avenue de Chambéry – 74000 Annecy-France, would like to inform you of the measures implemented in order to protect your personal data and your private life in accordance with the legislation in force and more particularly with the provisions of the amended law of January 6, 1978 “Data processing and liberties”, of the European Regulation 2016/679 as well as the recommendations from the CNIL (hereinafter “the legislation in force”).
In application of the Legislation in force you have a right of access, opposition, rectification, deletion and the limitation of the treatments on the personal data concerning you. You also have a right to set guidelines on the fate of your personal data after your death. These rights can be exercised by mail to the following address: Alps Outdoor 23 bis Avenue Chambéry 74000 Annecy, enclosing with your request a copy of your identity document (which will not be kept by Alps Outdoor and may be be destroyed, or be returned to you at your convenience). For security reasons, your right to the portability of your personal data may only be exercised in our premises in your presence and upon presentation of a valid proof of identity. You have the right to lodge a complaint with the CNIL if you consider that we do not respect the applicable regulations regarding personal data.
As the person in charge of the processing of your personal data, Alps Outdoor wishes to answer your concerns about the confidentiality of the information that you transmit to us by all modes of communication in particular: Internet site (s) edited and exploited by Alps Outdoor, chat, communications phone, go to an agency with our consultants (hereinafter “Communication Channels”) to offer you our products and services.
We may obtain information about you from other sources. For example, we may solicit a third-party vendor or collector to provide us with additional information about our existing customers (adding data or “data appending”), including information from your profile or publications on a social network. third.
We may also collect information from your profile on a third-party social network (such as Facebook) if you allow the third-party social network to share them with us or you make them publicly available. This information can be general information about your account (for example, name, email address, profile picture, gender, date of birth, current city, username, friend list, etc.) and any other information or activity you allow sharing with us through the third-party social network that you publicly upload to your profile. For example, we may receive your social media information (or part of it) when you download or interact with one of our applications on a social networking site (such as Facebook). To learn more about how your social media information can be obtained by us, please review the terms of use of the relevant third party social network.
When you provide us with your personal data, you authorize us to use it, analyze it, keep it and, if necessary, transmit it to our partners when the processing of your requests requires it. By providing us with personal data via the Communication Channels, you accept this policy. Our policy is subject to change in order to take into account changes in the current legislation regarding personal data. We will keep you informed of any changes made.
I. Personal data transmitted to Alps Outdoor
a) Data about your personal information
This is information about you as a natural or legal person, that you have voluntarily communicated to Alps Outdoor via the various channels of communication and which are essential to the design and the realization of your trip (such as your surname, first name, email address, telephone number, postal address, date of birth …).
We inform you that the information that must be provided to Alps Outdoor is indicated in a visible way by an asterisk on our website (hereinafter “the Site”). Information not marked with an asterisk is optional. For any contact on your behalf, by telephone or agency, your advisor gives you the essential information he needs.
This information is essential to the processing of your travel claims, which unfortunately can not be processed in the absence of this information.
b) Data relating to the personal information of third parties
As part of your quote request and after your registration, you have the opportunity to enter the details of one or more other people (other participants in the trip or people who participated in a gift list or other events ( union, birthday ….), person to prevent in case of emergency …).
In this case, the data of the other persons informed will be used by Alps Outdoor only in order to ensure the processing of a quote request and subsequently of a registration. If Alps Outdoor wishes to use the data of other persons informed for a purpose other than those mentioned above, Alps Outdoor will seek their prior consent.
Therefore, you guarantee Alps Outdoor that the other persons whose data you provide are informed of this transmission concerning them and accept it.
Alps Outdoor will inform the persons whose personal data it has indirectly collected, of their rights under this policy, during its first communication to the other persons informed by email and including all information useful for the organization of their trip .
c) minors
The different Communication Channels are, in principle, not intended for use by minors without permission from their parents or legal guardian. A minor of at least 16 years can request a quote for the organization of a trip and provide the personal data necessary for this purpose. Alps Outdoor will endeavor to verify the information given and the technological means available to the age of the minor. Under no circumstances may the minor finalize, validate and pay for the trip without the consent of the person having parental authority.
Alps Outdoor makes reasonable efforts to verify that consent is given or authorized by the person having parental authority over the minor, taking into account the technological means available.
d) Sensitive data
Alps Outdoor is required to collect particular category data such as health data (disability, allergy or special conditions) and indirectly to know the religion, beliefs or personal convictions of the persons concerned, although this collection is never direct and only by deduction (in the case of the diet). These data are only collected for the purposes of the organization of the transport and travel of the person concerned and will not be used in any other way.
II. Data relating to your browsing on the Site (cookies)
When browsing the Alps Outdoor website, temporary cookies may be stored on your computer.
a) What is a cookie?
A “cookie”, or plotter, is a text file that allows Alps Outdoor to identify the device in which it is registered during the period of validity or registration of the cookie.
During your navigation on the Site, Alps Outdoor can save, in a dedicated space of the hard disk of your device (computer, tablet or smartphone), one or more “cookie” through the internet browser that you use and in depending on the settings you have selected on it in terms of cookies.
This information includes:
The type of Internet browser you use
The type of system and operating device that you use to access the Service;
The domain name of your ISP
The web page from which you come
Country of residence and your language
The pages and options that you visit and access on our Sites.
During your first visit to our Site, when Alps Outdoor considers placing a cookie on your device, an information banner will appear at the bottom of the page. By continuing your navigation on the Site or after having clicked on “I accept”, you expressly consent that Alps Outdoor may place cookies on your device (cookies related to operations relating to targeted advertising, certain cookies for measuring audience, social network cookies generated by their share buttons when they collect personal data). If you continue browsing the site, cookies may be placed on your computer. The banner will remain displayed until you have continued browsing, that is, until you have visited another page of the Site or clicked on an element of the Site. If you do not wish to accept all or some of the cookies, we recommend that you click on the “Learn More” link on the banner, and follow the detailed instructions allowing you to manage cookies via your browser settings.
Cookies do not generate or transmit computer viruses that could infect your device, they are only readable and recognizable by their issuer.
You have the option of changing the cookie settings at any time. You will find below information about cookies and the different ways to manage the settings related to cookies on your browser.
The period of validity of the consent to the deposit of Cookies is 13 months. At the end of this period, we will seek your consent again.
If you would like to know more about cookies and their use, you can consult the file of the National Commission of Computing and Freedoms at the following address: www.cnil.fr, heading “Cookies: the tools to master them” “.
b) Cookies on the Site
Alps Outdoor may use the following types of cookies (banner at the bottom of the page):
Session Management Cookies
Audience measurement cookies (statistical cookies)
Cookies required for some optional features
Cookies related to targeted advertising
Cookies of social networks generated in particular by their share buttons when they collect personal data
Session management cookies are essential for the proper functioning of the Site. Refusing them may cause a slowdown and / or a dysfunction of the Site.
By analyzing how you use the Site, Alps Outdoor can offer you a better navigation in order to respond appropriately to your expectations and also identify any problems that you encounter in order to provide quick solutions. .
Alps Outdoor may incorporate on its Site third-party computer applications that allow you to share Site content with other people. This is particularly the case of the “Share” or “Like” button on Facebook, Pinterest, Twitter, Instagram, YouTube or LinkedIn. The social network concerned is then likely to identify you and record cookies on your devices. We invite you to consult their privacy policy.
You have the option to simply oppose cookies through the procedures detailed in c) below.
c) Your choices regarding cookies
You can change the settings of your Internet browser at any time to accept, set or, conversely, refuse cookies. You have several options: accept all cookies, be notified when a cookie is saved, or systematically refuse all cookies.
Alps Outdoor informs you that disabling cookies for sessions or features may have the effect of preventing access to the Site. As such, Alps Outdoor can not be held responsible in case of degraded operation of our services related to the settings you have chosen.
Each internet browser offers different configuration modes for managing cookies. In general, they are described in the help menu of each browser. If you use a different browser type or version from the list below, we invite you to consult the “Help” menu of your browser.
> You are using Safari 5.0 (on computer):
Choose Safari> Preferences and click on “Security”;
In the “Accept cookies” section, indicate if and when Safari must accept cookies from websites;
For an explanation of the options available to you, click on the “? “.
If you have set the systematic blocking of cookies on Safari, you may have to temporarily accept cookies to open a page. Repeat the above steps, selecting “Always”. When you are done with the page, turn off the cookies again and delete the cookies from the page.
For more information, please visit:
Open the “Settings” application and choose “Safari”;
In the section “Confidentiality” go to “Accept cookies”;
Set your privacy settings.
For more information, please visit:
> You use Google Chrome:
Choose the “Settings” menu;
Click on “Show Advanced Settings” and go to the “Privacy” section;
Click on “Content Settings”;
Select “Block cookies and data from third party sites” to block cookies.
For more information, please visit:
> You are using Mozilla Firefox:
Click on “Menu” then “Options”;
Select the “Privacy” icon
In the History box, for the “Retention rules” option, select “Use custom settings for history”;
Check the “Accept cookies” box to enable cookies, or uncheck it to disable them. If you encounter difficulties with cookies, make sure that the option “Accept third-party cookies” is not set to “Never”.
Choose the cookie retention time by choosing between the 3 options (a), (b) or (c) below:
(a) “their expiry”: Each cookie will be deleted on its expiry date, date fixed by the site issuing the cookie.
(b) “shutting down Firefox”: Cookies saved on your computer will be deleted when you close the Firefox browser window.
(c) “Ask Me Every Time”: A warning will be displayed each time a website wishes to register a cookie, asking you whether you accept this registration or not.
Click OK to close the “Options” window and confirm your choices.
For more information, please visit:
> You are using Internet Explorer 8.0 and up:
Go to the “Tools” menu, then select “Internet Option”;
Click on the “Privacy” tab;
Select the desired privacy level with the cursor: up to “Block all cookies” to block all cookies, or down to “Accept all cookies” to accept all cookies.
For more information, please visit:
> You use Opera:
Go to the “File” menu and select “Preferences”;
Click on the “Privacy” icon
Set the privacy settings that you want to apply.
> You are using Android:
Tap the key at the top right;
Select “Settings” then “Privacy & Security”;
Set the privacy settings that you want to apply.
> You use Dolphin on Android:
Go to the menu and select “More” then “Settings”;
Select “Privacy” then “Security”;
Set the privacy settings you want to apply in the “Cookies” menu.
III. For what purposes are your data collected?
When you come into contact with Alps Outdoor via the various channels of communication mentioned above, the collection of your personal data may have the following purpose:
The provision of access to the Site and access to your dedicated customer area to enable you, in particular, to consult your quotes and / or any information related to your travels;
Execution of the requests that you have made on the Site or by the other Communication Channels (reservation with our partners, establishment of your sales contract, follow-up of the realization of the services of your trip, followed by any requests on your part as part of your trip including after the return of your trip, in accordance with the statutory limitation period …);
The sending of newsletters and any other documentation (brochures in particular) that you have requested;
Answer your questions ;
Inform you of new trips or similar services that may be of interest to you;
More generally, compliance with the legal, regulatory, accounting and tax obligations of Alps Outdoor;
Process requests and complaints made by or about yourself in connection with the trip.
As part of the improvement of our services, your personal data collected by Alps Outdoor may also have the following purpose:
The realization of statistical calculations concerning in particular the frequentation of the Site;
Conducting surveys and surveys;
Studies and research to improve your experience with Alps Outdoor.
c) To solicit you on the occasion of marketing operations
Your data may also be used for commercial purposes:
Management of any registration and unsubscription to newsletters at your request;
Communication of information about Alps Outdoor and its partners: news, products and services, commercial prospection and personalized offers.
IV. How and for how long?
As the person in charge of the processing of your personal data, Alps Outdoor implements all the technical and organizational measures necessary to respect the protection of your personal data: access control, backups, traceability, security of the premises, protection measures and ensure that the amount of data processed is limited in relation to the aims pursued.
We store this information for a duration that is proportionate and necessary for the purpose for which we process it and in any case for the duration necessary to fulfill a legal or regulatory obligation. The data are kept for a duration that does not exceed the duration necessary for the following purposes:
Newsletter: your data will be kept as long as your subscription is active. You can terminate it at any time by unsubscribing in the link that will be indicated.
– Quotation of travel services, registration and realization of travel services: the data necessary to process your request will be kept for the duration necessary for the establishment of a quote or contract and for the duration of your travel in accordance with the applicable legislation and in any event for the duration necessary to meet a legal or regulatory obligation.
– Commercial offers: your data will be kept as long as you agree to receive our commercial offers. You can refuse them at any time by unsubscribing in the link that will be indicated.
– Statistics and surveys: your data will be kept for as long as necessary to establish reliable statistics and the processing of surveys conducted with you, with your agreement.
In any case, in the absence of contact from you for a period of five years, your personal data will be archived for another five years before their final deletion or anonymisation.
V. For which recipients?
a) Alps Outdoor and its partners
We would like to inform you that in order to enable the fulfillment of the purposes mentioned in point III above, your data may be stored, processed and transferred to the subsidiaries and / or partners of Alps Outdoor, including the suppliers of reserved services. (hoteliers, carriers …) or technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union.
Our subsidiaries and / or partners undertake to use your personal data only to perform certain tasks that are essential for the fulfillment of the purposes mentioned in point III above, in strict compliance with your rights regarding the protection of personal data and in accordance with the legislation in force.
Alps Outdoor undertakes not to transfer or sell your personal data to non-partner third parties. We do not share any personal data with agencies or companies for marketing or commercial purposes.
If the law, an authority (for example the tax authorities or the CNIL) or a judge were to force Alps Outdoor to provide personal data about you, Alps Outdoor undertakes, as far as possible, to inform you (except if Alps Outdoor is not allowed to do so, in particular given the legal or judicial obligations that may fall on it).
Finally, we may buy or merge or be bought by another company or we may dispose of some or all of our assets. In such a case, your personal data may be communicated to another company, but this communication will be subject to the policy of protection of confidentiality and Cookies in force.
VI. How are the links on Sites referring to other sites affecting me?
We may occasionally place links on our Site linking to other websites and applications operated by third parties. These links are only present for your convenience and aim to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent of Alps Outdoor and have separate privacy policies. When you leave our Site, be aware that our policies cease to apply. Therefore, we will not be responsible for the accuracy, relevance, availability, reliability, copyright, legality or decency of the material contained in the websites and third-party applications related to our Site. We strongly encourage you to review the privacy policies and terms of any third party website and application before using their sites.
VII. How can you access, update or delete “your space” information?
To modify one or more personal data entered in your Customer Area, we invite you to contact your advisor and / or to send your request via our contact form.
VIII. What should you do if you have further questions regarding Alps Outdoor privacy policy and cookies?
If you have any questions or concerns about this Privacy Policy and Cookies, you can contact us via our contact form or by sending us a letter to the attention of the Personal Data Protection Delegate 23 bis avenue de Chambéry 74000 Annecy.
